New facilities will enhance Iggesund’s Asia service

Iggesund Paperboard expects that its new sheeting and warehousing facilities in Taiwan will be operational by the end of this month.

The new facilities are aimed at enhancing Iggesund’s distribution service in Asia, with the main aim being to shorten lead times.

But the company said that it was not just establishing a distribution channel in Asia. ‘The company will also keep Invercote in stock and offer local sheeting from a service point in Taiwan in order to minimise lead times,’ it said in a press note.

Iggesund’s enhanced service in Asia is part of its efforts to become more global by strengthening its delivery service outside Europe. It says it is recruiting staff to reinforce its sales efforts and launching a broader service concept to inform its customers of the many resources and support functions available to them.
‘“Care by Iggesund” includes the quick and easy ordering of samples and inspirational material, the provision of product safety information and certificates, and access to the analytical services of Iggesund’s accredited Laboratory of Sensory and Chemical Analyses,’ the press note said. ‘Iggesund’s extensive environmental documentation is also part of the service offering, not least as a guarantee that customers will not encounter any unpleasant surprises due to the origin of the forest raw material used in their paperboard.’

Iggesund’s service offering also includes everything associated with the company’s products, Invercote and Incada: from technical support in local markets to Iggesund’s own paperboard expertise in the form of various reference works.

“We don’t just want our customers to buy our paperboard – we also want them to get the most out of it,” said Arvid Sundblad, vice president sales and marketing, in charge of global sales. “All our documentation, together with our team of technicians, who are out in the local markets and who have experience from projects and operations similar to those of our customers, exists to ensure this. Some of this support we have had for a long time but we haven’t been clear enough to our customers in general that all this service exists.”